Return and Refund Policy

We take utmost care to give you a good shopping experience. For this, we offer an Easy Exchange on all our products.

More information regarding our products and online experience are as follows:

  • All our products are handcrafted with love by our artisans, to ensure our customers can get the best of style and utility
  • We also ensure we provide pictures of the products across multiple angles and often with some common objects kept inside it to give you the best idea of the size and dimensions of the product
  • We also give you a magnified view of the fabric and vegan leather to ensure you get a good feel of the final product
  • Post your purchase, each product undergoes a thorough Quality Check, before it is dispatched via our courier partners


All this is done to empower you to take the most educated decision before making your purchase since once a product is unpacked, we cannot sell it again to another customer in many cases and hence we only support limited returns or cancellation requests.

In cases of our product having a defect, kindly send us images of the defect to within 2 days from the date of receiving the package. Our team will inspect the case and get back to you with next steps, if this qualifies for a replacement. Note that we do not offer a return in this case. Do mention your order number in this email.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

 Late or Missing Refunds (due to payment failure, if applicable)

These typically happen due to an issue between your bank and the payment partner on our website. However, almost always, the transactions are rightfully fixed, without any intervention required. This entire process is known to take 7-8 working days. 

  • If you haven’t received a refund post this time frame, first check your bank account again.
  • Then contact your credit card company, since it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at



              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...

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